Terms & Conditions

1. Who we are

These terms govern all bookings made through and the Kotor Concierge application, operated by , registered in .

Registered name
Trading as
Tax number (PIB)
Company registration no.
Registered address
Tourism licence
Email
Phone / WhatsApp

2. What a booking is

Submitting the booking form creates a reservation request. Your reservation is confirmed only when you receive a confirmation from us containing a booking reference in the format WL-XXXXX or WLB-XXXXX.

• Prices shown are in and include VAT where applicable.
• Availability shown in the app is live, but a vehicle can be taken between the moment you see it and the moment you submit. If that happens we tell you immediately and offer an alternative.
• Prices for boat tours, day trips and guided experiences marked with ~ are indicative and depend on group size and season. The final price is the one in your confirmation.

3. Paying

Unless your confirmation says otherwise, payment is made on collection, in cash or by card. Where online card payment is offered, the transaction is processed by our acquiring bank and its payment gateway. We never see or store your full card number, expiry date or CVV.

Card scheme logos are placed here once the acquiring bank approves the merchant account and supplies the official assets.

4. Rentals: scooters, e-bikes, kayaks and paddleboards

4.1 Who may rent

• Minimum age and licence category as required by Montenegrin law for the vehicle class you book.
• A valid driving licence must be presented at collection for any motorised vehicle. A licence that does not cover the engine class means we cannot hand the vehicle over, and section 6 applies.
• An identity document is recorded at collection.

4.2 Included

• Scooters: two helmets and full-to-full fuel.
• Delivery within Kotor costs €10. It is free on rentals of three days or more. Delivery outside Kotor is quoted separately.
• Fuel type for scooters: petrol 95 or 98. Filling with the wrong fuel is charged at cost.
• E-bikes: helmet and lock. Kayaks and paddleboards: paddles and buoyancy vests.

4.3 Duration

A rental day runs from the collection time to the same time on the return date. Returning later in the day than you collected adds one full day. Same-day return counts as one day.

4.4 Condition and damage

• The vehicle is handed over in working order; both sides note existing damage at collection.
• You are responsible for damage, loss and theft during the rental, and for all traffic fines and parking penalties incurred in that period.
• A security deposit of (AMOUNT) may be required and is returned on undamaged return.

5. Transfers

• The price is per vehicle, not per person, for up to four passengers. Larger groups are quoted separately.
• For airport pick-ups we track the flight number you give us and wait for delays caused by the airline at no extra charge.
• If you cannot find the driver, call the number on your confirmation before leaving the terminal. Leaving without contacting us counts as a no-show under section 6.

6. Cancellation, changes and refunds

Draft terms — confirm these are the ones you actually apply.

More than 48 hours before start	Free cancellation, full refund of anything paid
24–48 hours before start	50% of the booking value is charged
Less than 24 hours, or no-show	100% of the booking value is charged
Early return of a rental	No refund for unused days
Boat tours cancelled by us for weather	Full refund, or a free move to another date — your choice
Cancelled by us for any other reason	Full refund

• Cancel by replying to your confirmation, by email, or on WhatsApp, quoting your booking reference.
• Refunds go back to the same method you paid with. Card refunds are initiated within (N) working days; how long the money takes to appear depends on your bank.
• Date changes are free where availability allows and are not treated as a cancellation.

7. Safety and conduct

• Helmets are compulsory on scooters and e-bikes for rider and passenger.
• We will not hand over a vehicle or board to anyone who appears to be under the influence of alcohol or drugs, and no refund is due in that case.
• Kayaks and paddleboards are for the bay in fair conditions. Do not take them out in strong wind or poor visibility.
• Children under the age required by law may not be carried as passengers on a scooter.

8. Liability

We are liable for damage caused by our own failure to provide the service as agreed. We are not liable for indirect losses such as missed flights or missed connections, for weather, road closures, border queues, or for third-party attractions closing — including the Kotor cable car, which suspends operation in high wind, and Mamula island, which is a private hotel and cannot be entered without a hotel reservation.

9. Complaints

Tell us on the spot if something is wrong — most problems are solvable while you are still here. Written complaints go to and we respond within 8 days. If we cannot agree, you may address the competent consumer protection authority in .

10. Governing law

These terms are governed by the law of . Nothing here limits the rights you have as a consumer under mandatory law.

11. Contact

Company
PIB
Address
Phone / WhatsApp
Email